Terms & Conditions
All orders are accepted by Electrex World Ltd on these conditions of sale, unless otherwise agreed in writing by a Director of the company. All descriptions and illustrations contained in any technical data or literature, or any prices are intended merely to present the general idea of the Products and nothing contained in any of them shall form any part of the contract between Electrex World Ltd and the Customer. No liability can be accepted for errors or omissions in any technical data or literature supplied to the customer.
Quotations are valid for thirty days. They may be withdrawn at any time before issue of an Order Acknowledgement or despatch of the goods whichever occurs first. Electrex World Ltd reserves the right to refuse an order once accepted. All quotations are subject to VAT at the applicable rate.
For account customers, payment shall be made in full no later than thirty days from the date of invoice. Deliveries will be suspended where payment is not received in accordance with the above. Most credit and debit cards are accepted only as payment when ordering. Credit card payments may be subject to the authorisation procedure and will be refused by Electrex World Ltd should the issuing card authority not authorise payment.
Transactions in foreign currencies
The exchange rate is updated daily on our website to maintain an accurate conversion from Sterling to Euros. Please be aware credit/debit card providers may charge extra when making payments in foreign currency.
Orders will be accepted by telephone, fax, on-line and e-mail. Unless the customer has an account with Electrex World Ltd payment must be made by credit/debit card or bank transfer. For orders sent by fax or e-mail please make sure you include the following information: your name, your address (i.e. address on debit/credit card), phone number and payment method. If using a credit/debit card please include the card number, signature, valid from date, expiry date, three digit security number, and if using a switch/maestro card the issue number.
Electrex World Ltd may in certain circumstances, decline to trade with any company or individual. Also and not withstanding any other provisions of these conditions of sale, Electrex World Ltd may decline to accept any order, whether or not payment has been received, by giving the customer written notice of non-acceptance within one working day of receipt of an order. Should a customers order not be accepted in respect of which payment has been received, the full amount of any such payment will be refunded.
The customer acknowledges that any products or technical data may be subject to the export control restrictions applicable to Electrex World Ltd and/or the customer under U.K. or foreign laws or regulations. The customer will not do or omit to do anything that would place Electrex World Ltd in breach of the said laws and regulations.
Delivery Normally, orders received are despatched within 24 hours. Electrex World Ltd accepts no responsibility for failure to deliver within the estimated delivery times. Electrex World Ltd reserves the right to deliver in more than one shipment. A charge will be made against orders to cover the cost of carriage and pocking. Special deliveries will incur extra costs.
Cancellation of orders can only be accepted after prior agreement. All cancellations will be subject to a cancellation charge.
Electrex World Ltd accept no liability in relation to consequential damage, injury, death or loss of revenue arising from defective items.
Road bike components - one year from the date of purchase
Off-road bike components - six months from the date of purchase
Race bike components - no warranty in line with industry practice
Any warranty does not cover defects due to abuse, misuse, improper installation or modification.
If any items were damaged in transit, we ask that you report it to us within 7 working days. On their return they can be replaced or a refund issued via your original payment method.
Faulty on arrival
If your items are faulty on arrival, you should inform us within 14 days of delivery. Items should be returned in their original packaging when possible with a copy of original documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.
Items faulty in warranty period
If any of your purchases develop a fault within its warranty period it will need to be returned. Once the fault has been verified, a repair or exchange of goods will be issued. If goods are found to be in good working order a testing/administration charge of £15 + VAT and return postage will be made to the customer.
Items ordered in error
If an item has been ordered in error, you should inform us within 14 days of delivery. We will not accept returned goods without prior consent except under guarantee. A minimum restocking/administration charge of £5 + VAT will be made on returned goods.
Returns We want you to be happy with your purchase from Electrex World Limited however there may be certain instances when products may need to be returned.
International returns must be marked as 'Return - Failed Sale’ on any customs documentation. If there are any customs fees to pay, we will deduct these from your refund/credit.
1. All returns must be accompanied by a copy of the original invoice and a completed returns form which can be DOWNLOADED HERE.
2. Returns take approximately five business days to process upon receipt of the item.
3. We are not responsible for the loss or damage of items during their return. Please note that the customer has a duty of care whilst the goods are in their possession and that they should be thoughtfully packaged for the return shipment.
4. Buyer is responsible for any shipping charges when returning the item.
5. When fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for refund.
6. No refund can be given If the item is out of warranty, if the item is within warranty but has been subjected to conditions beyond their specification or the item has been fitted/used.
Electrex World Limited Units 43-46 Vanalloys Business Park Stoke Row Oxfordshire RG9 5QW
©2006-2016 Electrex World Ltd. All rights reserved. Home | Terms & Conditions
Registered in England & Wales Company Registration number 04306310. VAT number 785 299 174